Frequently Asked Questions

No. AusTax AI is a directory and matching platform. Every practice listed is independently registered with the Tax Practitioners Board (TPB) and is responsible for its own advice and lodgement. We do not give tax advice.

Describe what you need — for example an individual return, a sole-trader return or quarterly BAS — plus your suburb and preferred language. We match 3–5 registered practices by location, service and language and email them a summary without your contact details. A practice that wants the work unlocks your request and contacts you directly.

No. Browsing the directory and posting a request are free for taxpayers. Practices pay a small fee to unlock a request, which is how the platform is funded.

Only a practice that unlocks your request sees your name and contact details. Until then they see the anonymised summary. Every email includes a one-click withdraw link, and once withdrawn no one else can unlock it.

Listings come from the Tax Practitioners Board public register, refreshed monthly, and each shows its TPB registration number. Always verify at tpb.gov.au before engaging a practitioner — the register may lag by up to a month.

When no contactable practice is listed for your suburb we automatically widen the match to practices elsewhere in your state. Most Australian tax agents work with clients remotely.

Yes. The free tools remain: the tax refund calculator, guides by occupation and state, and the free receipt organiser with AI deduction hints. Essential subscribers keep their export and audit-risk features.

You already are, if you're on the TPB register. Claim your listing for free to add languages, services and contact details and to receive client requests. Pro adds a self-managed practice website on your own domain; Practice adds a white-label client document portal. See For Tax Agents.